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What is my account number?
Your account number can be found on your dashboard. Just login to your account and all information you need is there for you.

What is my management code and association ID?
The management code and association ID can be found on your statement. You can print/view a copy of your statement on your homeowner dashboard. For your homeowner dashboard, simply login to your account and you can find direct contact information under “View Statement”.

How do I pay my assessments?
Assessments can be paid online, by mail, or in person. We do not accept payment over the phone. We do not accept cash.

Credit cards are only accepted online (not in person or by mail) and there is a processing fee of 2.95% of the charged amount. You may also pay online with an eCheck with a $1.95 processing fee per payment. 

Check or money order can be mailed or paid in person at our office. Checks and money orders should be made payable to your Association (not payable to Crest Management). Please write your account number on the check or money order and include the statement stub.

Payments can be mailed to:
<Association Name>
c/o Crest Management
PO Box 219320
Houston, TX 77218-9320
Be sure to include your property address in the Memo line.
 
Payments can be made in person at:
Crest Management
17171 Park Row, Suite 310
Houston, TX 77084
Be sure to include your property address in the Memo line.
 
Our office hours are 8:30 a.m. – 5:00 p.m. Monday – Friday (closed from 12:00 p.m. to 1:00 p.m. on Fridays).

When is my assessment due? 
Please check your statement for the due date as this may vary by Association. Most Associations bill annually with a due date of January 1st and a late fee on February 1st.

How do I find out my balance?
Login to the Homeowner Portal and your balance will be on your dashboard. You can also view or print a statement to see the detailed balance.

Can I set up a payment arrangement?
For annually billed assessments, you may split your payment into three installments paid in advance of the due date (November, December, January) with no need for paperwork and no additional charges.

If you wish to set up a payment agreement after the due date, you must submit your request in writing (email is sufficient). All payment agreements made after the due date are subject to administrative fees and interest.

What is the assessment rate for my community this year?
The assessment rate can be found on your community page.  To locate the Community Page you can use the “Community Search”.

How is the assessment rate decided for my community?
The initial assessment rate was determined by the developer. Each year after, it is reviewed by the Board of Directors during budget time to determine whether any changes need to be made to cover the expenses, planned improvements, and reserve contributions. 

What do my assessments cover?
Specific expenses vary by Association and can be better identified by reviewing your Association’s budget. In general, assessments pay for things like common area landscaping, amenity maintenance and operation, administrative costs associated with collecting assessments and enforcing the deed restrictions, insurance for the Association, and legal expenses related to corporate and enforcement matters.

Does my mortgage company escrow my Homeowners Association assessment?
Please contact your mortgage company to confirm the terms of your escrow with them.

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