Uniform Enforcement. Transparent Reporting.
At Crest, we believe that consistency is key in the deed restriction enforcement process. Our compliance inspections are conducted by the same person monthly to ensure familiarity with the community standards and the board's expectations. The Assistant Community Manager and Drive Assistant use a company vehicle and laptop containing our proprietary database application which provides a complete history of active and cured violations for each home, along with architectural modification information, so that violations can be updated while in the field.
To ensure quick resolution of compliance matters, letters are printed and mailed within 24 hours. All letters contain contact information for the Assistant Community Manager including direct phone number and email address allowing homeowners to easily contact the inspector with questions or concerns. With customer service at the core of Crest, phone calls and emails are returned within one business day.
Our Board Portal makes up to date compliance information available to the board 24 hours a day through sortable and searchable charts and reports. From summary data to high level reporting, information is at your fingertips. The Homeowner Portal provides owners with current deed restriction violation information and historical architectural modification data specific to their property.
Our Board Decision Assistant streamlines the process for architectural modification requests from start to finish. No more paper applications; homeowners can apply online directly from the website. The Assistant Community Manager reviews all applications to confirm the board or committee has all information and attachments needed to make a decision.
When applications are ready for review, the board or committee receives a notification with a link to the application in the Board Portal accompanied by applicable excerpts from the governing documents. Voting can be done with the click of a button, or you can create a dialogue with other voting members or the management team.
Once a decision is made, Crest will communicate with the homeowner and maintain the records in the Association's permanent files.